Shipping policy

Shipping & Pre-Order Policy

Thank you for shopping with us. Please read our policy carefully before placing your order.

Pre-Order Items

Some products listed on our store are sold as pre-order items. By purchasing a pre-order product, you acknowledge and agree to the following terms:

  • Pre-order items are made-to-order and require additional production and processing time.
  • Estimated fulfillment time for all pre-orders is 4–8 weeks from the date the order is placed.
  • Shipping timelines are estimates and may vary due to manufacturing delays, carrier delays, customs processing, high order volume, or other unforeseen circumstances.
  • Orders containing both in-stock and pre-order items may be shipped together once the pre-order item is ready unless otherwise stated.

Shipping

Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information.

Please ensure that all shipping information entered at checkout is correct. We are not responsible for delays or delivery issues caused by incorrect addresses provided by the customer.

Shipping times after fulfillment may vary depending on the carrier and destination.

Refunds & Cancellations

Due to the made-to-order nature of pre-order products:

  • All pre-order sales are considered final once production has begun.
  • Orders cannot be canceled or refunded solely due to standard production wait times within the stated 4–8 week pre-order window.
  • Refund requests outside of exceptional circumstances are handled at our discretion.

Chargeback Policy

By placing a pre-order with our store, you agree to the stated production timeline of 4–8 weeks.

Customers who initiate a chargeback or payment dispute before the end of the stated pre-order fulfillment period acknowledge that the order is still within the agreed processing timeline. In such cases:

  • We reserve the right to provide proof of the customer’s agreement to the pre-order terms, estimated timeline, order confirmation, and fulfillment policy to the payment provider.
  • Any chargeback filed before the conclusion of the 4–8 week pre-order period may be formally disputed and contested with supporting evidence.
  • Fraudulent or abusive chargebacks may result in refusal of future service.

Contact

If you have any questions regarding your order, please contact us before filing a dispute so we can assist you directly. Contact us at: iloveviiiweloveviii@gmail.com