Refund policy

Refunds & Cancellations

Due to the made-to-order nature of pre-order products:

  • All pre-order sales are considered final once production has begun.
  • Orders cannot be canceled or refunded solely due to standard production wait times within the stated 4–8 week pre-order window.
  • Refund requests outside of exceptional circumstances are handled at our discretion.

Chargeback Policy

By placing a pre-order with our store, you agree to the stated production timeline of 4–8 weeks.

Customers who initiate a chargeback or payment dispute before the end of the stated pre-order fulfillment period acknowledge that the order is still within the agreed processing timeline. In such cases:

  • We reserve the right to provide proof of the customer’s agreement to the pre-order terms, estimated timeline, order confirmation, and fulfillment policy to the payment provider.
  • Any chargeback filed before the conclusion of the 4–8 week pre-order period may be formally disputed and contested with supporting evidence.
  • Fraudulent or abusive chargebacks may result in refusal of future service.

Returns & Exchanges

We want you to love your ILOVEVIII purchase. If you are not completely satisfied, you may request a return or exchange within 14 days of delivery.

To be eligible, items must be unworn, unwashed, undamaged, and in their original condition. Items that show signs of wear, washing, stains, odors, or damage may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

Final sale items, discounted items marked as final sale, and gift cards cannot be returned or exchanged.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

For exchanges, availability of the requested size or item is not guaranteed.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with your order number and photos of the item so we can make it right.

ILOVEVIII reserves the right to refuse returns that do not meet the requirements above.